jl9 Privacy Policy — Your Personal Data, Handled with Care

1. Information We Collect

When you register for an account on jl9, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for age and identity verification purposes. When you make deposits or withdrawals, we also collect payment-related details such as your e-wallet account number or bank account information, which are used solely to process your transactions. We collect technical data automatically when you use our platform, including your IP address, device type, browser version, and session activity logs — this helps us detect suspicious behaviour and keep your account secure. We may also collect information you voluntarily provide when you contact our support team, such as the content of your messages and any attachments you send. All information collected is limited to what is genuinely needed to operate the platform and comply with applicable Philippine regulations.

2. How We Use Your Information

The personal data we collect is used primarily to create and manage your jl9 account, process your deposits and withdrawals, and verify that you meet the minimum age requirement of 21 years old as required under Philippine gaming regulations. We use your contact details to send you important account notifications, security alerts, and responses to your support enquiries — we do not send unsolicited promotional messages without your consent. Technical and behavioural data is analysed to improve platform performance, identify and prevent fraud, and ensure that our games and payment systems function correctly across all devices. Where required by law or by a regulatory authority in the Philippines, we may use your information to fulfil legal obligations, including anti-money laundering checks and responsible gaming monitoring. We do not use your personal data to make automated decisions that would significantly affect your rights without human review. Your data is never sold to third parties for marketing or advertising purposes.

3. Sharing Your Information

jl9 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud hosting providers — but only to the extent necessary for them to perform their services, and always under strict confidentiality agreements. In cases where we are legally required to do so, we may disclose your information to Philippine government authorities, law enforcement agencies, or regulatory bodies, such as in response to a valid court order or regulatory investigation. If jl9 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. All third-party partners we work with are required to handle your data in accordance with applicable data protection standards. We will never share your information with advertisers or data brokers.

4. Data Retention and Security

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering record-keeping requirements. Once your data is no longer needed, we securely delete or anonymise it in accordance with our internal data retention schedule. jl9 uses industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure server infrastructure, and access controls that limit who within our organisation can view your data. Our security practices are reviewed regularly to ensure they remain effective against evolving threats. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities as required by law, and take immediate steps to contain and remediate the incident. You are also responsible for keeping your account password confidential and not sharing it with anyone.

5. Your Rights as a Data Subject

As a player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173). You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to request deletion of your data where it is no longer necessary for the purposes for which it was collected. You may also object to certain types of processing, request that we restrict how we use your data while a dispute is being resolved, and withdraw any consent you have previously given at any time. To exercise any of these rights, please contact our support team using the email address shown in the footer of this page, and include your registered username so we can locate your account. We will respond to all valid data rights requests within a reasonable timeframe and in accordance with applicable law. Please note that some requests may be subject to legal limitations — for example, we may be required to retain certain records for regulatory compliance purposes.

6. Cookies and Tracking Technologies

jl9 uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a player. Essential cookies are required for core functionality such as keeping you logged in during your session and remembering your preferences. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may be occurring — this data is aggregated and does not identify you personally. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may affect your ability to use certain features of the platform. We do not use third-party advertising cookies or share cookie data with external marketing networks. Our cookie practices are reviewed periodically to ensure they remain aligned with current best practices and applicable Philippine data protection guidelines.

7. Changes to This Privacy Policy

jl9 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, the updated policy will be published on this page with a revised date at the top. We encourage you to review this page periodically so you are always aware of how your personal information is being handled. Continued use of the jl9 platform after any changes have been posted constitutes your acceptance of the updated Privacy Policy. If you have questions or concerns about this policy or how your data is handled, please reach out to our support team at the email address listed in the footer below. We are committed to being transparent and responsive when it comes to your privacy.